Business Backbone
Ordering and Distribution
So how do clients order your products / services and how do you deliver them?
Trade Terms and Conditions
Every business needs to have the terms and conditions upon which they are prepared to
trade. There should be no exceptions to this rule. Terms include payment times, interest on
outstanding invoices, sale and return, transfer of title, retention of title, guarantees,
part delivery, returned products to mention a few matters that need to be considered.
Web terms and conditions
If you are using the Internet to sell either products or services, you need to ensure
that your terms and conditions of business are clearly set out on your website.
Agency / Distribution Agreements
These are essential if you are using an agent or a distributor to promote / sell your
products.
Client Feedback Forms
You need to ask your clients their opinion. What are you doing well, what are you doing
badly and what else do your clients want?